’s hours of service are Monday-Friday, 8:00 am-6:00 pm (EST).

Our return order processing time is 1-3 business days.

Orders placed after 6:00 pm on Friday will be processed by 8:00 am the following Monday.

Orders are not processed on weekends.

We apologize if it times out. You can email [email protected].

We will give you priority processing.

1. Order Cancellation

After the order is successfully paid, you can check the status of your order in your account order details.

You can cancel your order within 2 hours of placing it.

After 2 hours, our order will enter the packing process.

Once packed, the order cannot be canceled.

Please understand our work.

2. What if the Ice Drink Bucket is damaged in transit?

We are sorry you did not receive the Ice Drink Bucket products intac (such as broken, holes, leaks, scratches, etc.), please contact us at [email protected] and we will arrange an exchange or full refund.

3. How long are returns valid for?

Our returns are valid until 14 natural days after the Ice Drink Bucket products arrives.

If you have received the Ice Drink Bucket products for more than 14 natural days, we will not be able to offer you a return.

4. About back goods freight and re-listing fees

– If a return is requested due to a product quality issue with Ice Drink Bucket (such as broken, holes, leaks, scratches, etc.), shipping costs will be the responsibility of

– If the return is due to personal reasons (such as do not like, do not want, etc.), shipping costs will be borne by the customer.

We do not charge re-listing fees.

5. Return Process

To return or exchange the Ice Drink Bucket product, please contact us at [email protected] within 14 natural days of receiving the Ice Drink Bucket, we will prioritize your order.

Returns of Ice Drink Bucket products are subject to the following conditions.

(1) Returns of Ice Drink Bucket products should be made within 14 natural days.

(2) Ice Drink Bucket products purchased from

(3) The Ice Drink Bucket should be in new condition.

(4) Ice Drink Bucket products have non-human caused quality problems (such as broken, holes, leaks, scratches, etc.) during use.

Please send the Ice Drink Bucket product in its original packaging to 4809 Kenmont Ct, Woodbridge, Virginia.

After the courier is sent, please send a return notification email to [email protected] and provide the following information.

– Name of courier company

– Tracking number

6. Refund amount

Once the returned Ice Drink Bucket arrives at’s warehouse and passes a successful inspection, the refund process will begin.

The refund amount will be returned to your payment account within 1-2 business days. 

If you still have questions about the Return Policy page, please email [email protected], we will solve your problem within 24 hours.